Craufurd Hale Insurance Services

Expert advice you can trust

Craufurd Hale Insurance Services is an independent business affiliated with the Craufurd Hale Group. We manage insurance solutions for Private and Commercial clients. Like our peers across the Group, we focus on friendly, professional service, where long-term relationships matter.

What we do

We know insurance isn’t the most exciting activity and suffering a claim isn’t pleasant...especially when life is already busy. Our goal is to simplify the process, provide clarity and instil confidence when arranging your insurance. In other words - insurance made easier in experienced hands.

At the heart of what we do is taking time to know our clients and building trust. If we say we’ll call you back – we do. No bouncing around call centres speaking to people who don’t know you. Your personal account manager can advise you through the year and supports you during a claim. You can be contacted as much or as little as you wish, you set the pace.


    The simplicity of one personal account manager on your side, who knows you and can streamline your insurance portfolio.

    We know that clients value open communication and continuity of relationships, so we’re easy to reach and respond swiftly. 

    Your personal account manager will be your key point of contact. We can help simplify your insurance – reducing the number of policies, renewals and premiums you manage. Better value often results from such a portfolio approach.


    Clarity through our expert independent advice and transparent explanations.

    ‘Non-advice’ brokers simply present quotes and terms. The onus is on you to select an option and hope you get it right. Unless a loss occurs, your renewal may be the broker’s next point of contact with you.

    In contrast, we give expert unbiased advice. Our independence means we aren’t tied to specific insurers. We recommend the best solutions for your needs, explaining each in plain English to help your decision process. Only specialist insurers with exceptional claim services and strong financial ratings are considered.


    We understand policies, so you can have confidence in your insurance, trusting it to respond as you would expect after an issue.

    Unusually for a broker, we have +25 years’ experience of underwriting policies and researching client needs whilst at specialist insurers. So, we know what insurers seek in terms of risk selection, risk management and underwriting.

    Truly understanding insurance contracts means we can clearly explain what is or isn’t covered and whether exclusions/conditions exist. This gives more clarity upfront about how your insurance will respond after a loss. Such insight gives more confidence and helps avoid the surprise or stress that many experience when making a claim.